8308 Castle Ridge Drive                                       618-667-7918 (Residence)                                                618-407-1028 (Cell)

Troy, Illinois 62294-2843                                                                                                                         gail_tognarelli@yahoo.com

SUMMARY OF QUALIFICATIONS

Senior IT Professional with 25 years progressive and extensive experience in customer service in the IT industry.  Highly skilled at project management in the financial services, manufacturing, health care and government arenas with Big 4 consulting and international experience.   Ability to complete projects on time and within budget.  Regarded as extremely results-oriented yet flexible in accommodating the customers’ needs.

EMPLOYMENT HISTORY

EXPRESS SCRIPTS, INC – St Louis, MO                                                                                                     2006 – 2008

Senior Business Continuity/Disaster Recovery Planner

§  Analyzed recovery strategies for Tier I operations sites, presented options and made recommendations to management for more cost-effective recovery strategies

§  Planned and facilitated Business Continuity exercises for Call Centers and Operations

§  Developed Operational Recovery Checklists for critical business processes

§  Facilitated a site failure Disaster Recovery exercise

§  Facilitated the update of the Business Continuity plans for IT Infrastructure Teams

§  Developed the Crisis Management Plan for Senior Leadership

§  Facilitated the Business Continuity Awareness project

§  Assisted in the development of the RFP for Crisis Management Plan Quality Review by outside auditors

CITIGROUP – St Louis, MO                                                                                                                           2005 – 2006

Senior Continuity of Business Analyst

§  Facilitated Business Continuity exercises at the recovery site in Frederick, MD

§  Updated and initiated notification tree exercises for the IT staff

MASTERCARD INTERNATIONAL – St Louis, MO                                                                                   2001 – 2005

Senior Business Analyst – Global Business Continuity Management Group

§  Facilitated group meetings with MasterCard Debit applications team to develop recovery procedures to fail the application live to the DR site without impacting production which resulted in developing a new strategy

§  Managed the Australia Processing Center and MasterCard Europe Disaster Recovery Exercise projects for Global Business Continuity Management from requirements development to evaluation and publication of the Technical Recovery Manuals 

§  Facilitated Disaster Recovery Exercises documenting issues and action items

§  Evaluated exercise performance and recovery readiness for MasterCard International applications

§  Developed requirements documents for Business Continuity projects

§  Led application subject matter experts in development of Business Impact Analysis data in compiling Recovery Time Objective and Recovery Point Objective matrix

§  Served as Client Manager for Business Continuity and Disaster Recovery for MasterCard applications and business functions

§  Participated as Global Business Continuity representative to project management methodology team

AJILON, INC – St Louis, MO                                                                                                                         1999 – 2001

Senior Business Systems Analyst

§  Contract employee to MasterCard in the Global Business Continuity Management group in June of 1999 to facilitate preparations for the Y2K

§  Assisted with event management and first response planning on this project

§  Integrated into the group on a more permanent basis, facilitating and evaluating technical recovery exercises.  Hired by MasterCard in June, 2001

§  Wrote test plan for Year 2000 Compliance Certification for the United States Postal Service on a GUI-based vehicle tracking/yard management application

§  Implemented test plan and documented results warehousing documentation and certifying that data of test documentation was auditable and repeatable

Unity Health – St. Louis, MO                                                                                                                      1997 – 1998

Senior Business Analyst

§  Performed functional analysis and design to implement HBOC HR/Payroll and HBOC General Ledger systems

§  Documented individual design elements with goal of standardizing seven entities

§  Managed data conversion  and integrity from the legacy applications 

§  Built parameter framework for the payroll and employee benefits systems

§  Trained Human Resources/Payroll personnel throughout enterprise

§  Created reports in report writing tool for Fiscal Services Division using SQL

§  Administered user security and access rights

St. Mary’s Hospital of East St. Louis – East St. Louis, IL                                                             1996 – 1997

Currently known as Kenneth Hall Regional Hospital

User Support Analyst

§  Maintained and supported patient accounts billing and financial functions using Integrated Health Systems Software on IBM AS-400

§  Verified HCM decision support software data on PC-based platforms and integration of various data files

§  Reconciled systems and verified validity of data on two systems on two platforms 

§  Responded to management requests for ad-hoc reports using Intelligent Query